May 13th, just a day in the week and a member of the month. Like other days at Rottweiler the day began with a cup of java and the usual e-mail reads. Then the phone rings. "Has the Samsung phone system arrived yet? Our business is really unable to operate without the new equipment." she stated. A call later with tracking number in hand, we can see that it will arrive shortly.
Another call and the installation for the business security systemwill have to delay for an hour due to a delay of the customer stuck in traffic. A call to the contractor coming in to assist lets him know that he can delay as well. 2 hours later both installer and contractor head to install the security system. But before they leave, we receive a frantic caller asking if we can provide a fire system proposal? It seems their general contractor had informed them that he needed to cover ceiling grid and the fire system needed to be prewired before they did. This being true and after a brief explanation that fire systemstake longer in the bid process, a few calls later and we had prints and were working on getting them submitted to the Fire Marshall.
Amid the calls of "my browser will not find a page" and "how do you program speed dial on my phone?" comes the usual calls of would you like to advertise in our magazine and is the office manager in. By now it is a little after 10 and time to head off to the first service call of the day. Prior to leaving the site we receive a call from a man that had seen the Channel 5 report on our Rottweiler Driving Coach © ™, texting drivers and reasons why this device is so valuable. He stated that he could see the importance of it and wanted to know how to become a dealer.
After driving 30 minutes, customer is in and is completely unprepared to record the greetings required for their voice mail system. We do what we can for them and address a few questions. A short phone call later and system has arrived back at the office. I called and re-routed a contractor for the pressed installation and drive back to the office to address email issues and off to the site.
System installs flawlessly and after a small training class their business is up and running. While finishing up this install in comes the call of a person who has had the appliances stolen from a new home they had just closed on. After some questions, they asked could we install a security system in the next day. After a little juggling of schedules and a couple calls later, contractor scheduled and ready for that installation.
Then the most troubling call of all. This customer has an 88 year old mother who has a caretaker who he believes is abusing his mom. She has Alzheimer's and can not tell him what happened. He a set of eyes over her care yet she has the bruises and had stitches the week before. Now, with more than enough reasons, I informed him this was the reason we provide covert cameras in the home for elderly in home caretakers. Within a short while, you will have your answer. We scheduled the meeting and when I hung up the phone I wondered if others knew what we go through in a day here at Rottweiler.
