We have seen some very interesting issues over the last 24 months and never have I witnessed some of the surprises that some of our new customers have encountered lately. Case in point, a calling customer described their discovery of the evaporation of the unstable equipment vendor they used when a security system activated and also the domino failure of vendors of the entire notification system. How did it happen?
When they arrived to their warehouse and opened the door, out flowed the water that had been gushing out during the night while the plant was closed. Information from the customer's water bill, reported some 20,000 gallons of water had flowed into and through their warehouse manufacturing facility. The damages to their facility wasn't their final surprise either.
The obvious question surfaced, why wasn't someone notified. In the pursuit of the answer the customer discovered that the company that had installed the equipment, had vanished. Evaporated, phone-turned-off and no further information available. Next they contacted the company that sent them their bill monthly for the monthly services. Low and behold they had no information listed for the account! No contact information, no numbers and no signals. The business became the victim of "sold to another company". The purchasing company did not have a record of the customer or customer contacts, yet billed and subsequently cashed payments for the fire system monitoring. Monitoring company blind! On a FIRE SYSTEM!
Unfortunately we have seen this over and over again in the last 24 months. The alarm industry is not the only industry that has seen this either. We have seen it in multiple manufacturers, banks, telecommunication companies and even some government municipality organizations.
But when it comes to a security system and for your protection, you need heads up. When you don't have it, problems like this above are caused and often surface after the damage is done. Rottweiler systems not only give you "heads-up" details but also provide you with the ability to arm, disarm and open doors or activate lights.
Just as important, we also provide a web tool called our "web sight" that allows you to view all the details of billing history and service history, contracts and other documents that are involved with your security system.
If you choose, you do not have to remain uninformed any longer. A Rottweiler system is a great investment and to provide you with "real security" we provide you with insight into your security system and our belief is that you also need to have access to the records that involve your account as well.
* * * Remember to check your security systems once a month to insure that they are functioning correctly and the information that is on file works and has not changed.
