When you have a Legacy Phone system at some point you will need maintenance or it will critically break. A Legacy phone system is any system manufactured more than 10 years ago. Samsung, NEC, Comdial, Mitel, and Nortel phone systems are just a few. These phone systems can last for years without breaking but can also be expensive when it comes to fixing them. Here are some steps to take to minimize the cost of a legacy system repair:
1. Check the system make and model:
First, check the label on the phone box. This may give information on the person responsible for fixing your phone. It will tell you the make and model of your phone system. This information will be requested by support providers and the process will move more quickly if you have the full system information available.
2. Contact your carrier:
If you can’t receive any outbound calls or make any calls yourself but can make calls internally (from extension to extension) it most likely is a carrier issue. They are going to be the first line of defense. Most carriers are not going to charge you to run remote tests or come to site to check your lines, so you can save yourself the cost of a service visit if it is carrier-related.
3. Carrier vs. Phone System:
The carrier will be able to determine if the issue is related to incoming or outgoing lines. If they determine that the lines are working as expected, then it could be an issue with a system component, such as a card. Parts for legacy phone systems are no longer manufactured, so they can be expensive to replace and you will get a refurbished part. Parts are not always available, so it may be easier, cheaper, and faster to upgrade the system to a VoIP platform.
4. Call Rottweiler Systems:
No matter what you decide Rottweiler Systems will be able to repair your legacy system or upgrade your phone system to a modern, feature-rich experience. Our experienced technicians will ensure that your system upgrade goes smoothly. We know that your business operates around your phone system and making sure you get the right help is important to us. That why we are here to make it easier for you and get the help that you need.
