Rottweiler Again Leading In VoIP Technology & SMS Innovation
Rottweiler is continually reviewing ways to deliver communication innovation with superior services that offer sustainable value to business owners. Rottweiler provides exceptional VoIP solutions, best-in-class surveillance systems, and card access systems. Our outstanding security systems have touch-screen panels, automatic scheduling and geo-fences, and industry-leading cellular technology. All of Rottweiler’s solutions feature working mobile apps, which provide even more value to our customers.
With roots as a cutting-edge integrator, Rottweiler leads again in providing business SMS services with text-protect on business numbers from virtually any dial tone carrier. There is no need to migrate to another carrier to use this valuable communications resource. You can start receiving text messages on your business telephone line within 24 hours from the time of order entry.
Improving Your Bottom Line
Let’s face it: customers are smart. They want to communicate in a way that achieves their objectives the fastest. In an age of radical convenience they want to use the easiest means possible and it is usually a simple text message.
You can’t control the way people want to communicate with you, but you can control what means you give them to work with your business. Essentially, to improve the bottom line of your business you must be quick, responsive, and efficient. If not, they’ll move on and do business elsewhere.
Business Trends of 2018
Did You Know That 81% Would Prefer SMS and the Ability to Text Your Business Rather Than Calling?
Customers no longer want to make time-consuming phone calls. Calling a business can be a headache but sending a quick text message is easy and fast. Nearly everyone has a smartphone and they are not afraid to use it. If you offer an easy pathway for customers, vendors, and prospects to interact with your business, they will.
Texting can be much quicker than waiting for someone to answer the phone. Text messaging is convenient, informative, and profitable. If you are not currently receiving texts, then you aren’t effectively engaging customers and you’re missing an opportunity to grow your business.
SMS Interaction
Businesses need to keep up with the evolution of communications. Text message interactions create a business opportunity. If you aren’t managing your SMS messaging then there are hidden costs bulging within your business. When employees use their personal devices to text customers their productivity and focus is diverted from critical tasks, which can drain financial resources.
Further analysis reveals that when businesses do not manage the responses properly they can become disconnected from the conversation. Messages that are lost in transmission or left unanswered result in unresolved issues and frustration on both sides. Was the customer satisfied? Did their issue get resolved? Do they need someone to follow-up? It is essential to manage client engagement. Without a moderator, there is no control in the communications process.
Businesses that do not mange their SMS capabilities face potential problems regarding responsibility, business liability, and business exposure. Who said what, to who and when? In the age of information, businesses who turn a blind eye towards modern communication methods will face serious challenges and consequences.
Rottweiler Brings SMS Solution to Growing Businesses
When SMS solutions are employed effectively, customers will text the main business number rather than the cell phones of individual staff members. In turn, this improved communication results in an ongoing conversation and higher customer retention. With this simple adjustment businesses can openly create a conversation, archive text message conversations, and search a historical record of the business SMS communications. When text message conversations are managed effectively it helps build better customer relationships, respond faster to customer inquiries, and improve the overall customer experience.
When businesses implement SMS technology they usually find that new and existing clients were already trying to engage the business by text messaging the main number. Without a way to send and receive text messages a business is simply unaware of these important communications.
Of those questioned, 66% preferred texting over phone calls and email messages. This trend is a perfect opportunity for acquiring new business in the immediate future. Understanding the importance of text message engagement is critical. Implementing a messaging portal which engages those clients offers a significant advantage for growing companies.
You must act quickly when customers say they have tried to text your business and you did not respond. This communication barrier is unnecessary and you can build your business by leveraging text messaging.
Rottweiler’s SMS For Business provides a much-needed platform for businesses to leverage the importance of communicating with customers the way they want. SMS communication forces businesses to think differently about how they on-board new clients and associates.
Additionally, every business number has an SMS and MMS channel. Carriers don’t typically talk about this SMS communication is often misunderstood or undervalued.
There are five major components to the Rottweiler SMS For Business service:
- Protection of the SMS channel and subsequent traffic.
Unlike other services that offer SMS capabilities, we protect your SMS channel. Unprotected SMS channels can be detrimental to a business’ brand. Hackers can use your business phone number to text anyone any message that they would like to send. Unlike email messaging where email addresses can be easily spoofed, these spam or phishing messages legitimately come from your number. This is done when an individual requests to port your SMS channel into their carrier. Should someone text your business number, the hacker can receive those messages and reply to them as if they represented your business. Our SMS platform securely locks down your SMS channel and alerts you if someone tries to use it without authorization.
- SMS Only.
If you need to send and receive simple text messages then this solution if affordable and efficient. Managers and employees are given a login for a web portal and there’s also a mobile app. Employees no longer have to give out their personal cell phone numbers or use a mobile-device to send messages. Employees will appreciate the privacy and work-life balance that this provides. Managers will appreciate the ability to see who has said what to who at what time.
- SMS & MMS Messaging.
Does your business need to send and receive pictures via text message? Does your business ever conduct a 3-way message conversation? You’ll need MMS capabilities. MMS stands for multi-media messaging. This add-on service has a monthly fee and includes a web portal for interaction.
- Chatbots.
Too busy to text message? Some businesses get so many mundane and repetitive messages that answering every single one seems impossible. A chatbot is a handy little tool that sends an automatic response when a text message is received. These are set responses for specific questions. For example, “What time do you close?” would have a reply such as “Our office hours are from 9 am – 5 pm.” This time-saving tool works great for answering questions or just assuring your customers that their message has been received.
- Broadcast SMS messages.
There are times when you must text multiple customers at once. For example, a retail shop may be offering a one-day sale; a daycare may have to close due to a water issue or an ice storm; or a church may want to notify the congregation of changes in the schedule. From notifications to marketing, broadcast SMS is the right solution. You can text message as many individuals as you’d like. You can even create certain groups to target marketing or scheduling messages so the right people get the message. The cost is per message sent, and the fees are minimal.
By increasing service response, you can reach more customers and provide another form of communication to those who don’t have time for a lengthy phone conversation.
Now, here’s the great news! For a limited time, Rottweiler For Business will provide SMS protection for your business line at no charge.
Don’t lose an opportunity to grow your business! With our innovative SMS solution you won’t ever miss an opportunity, big or small, over a text message you would otherwise have not received.
Call or Text: 770-529-5678
www.textyourbusiness.com
